FAQ

1. What services do you offer?
We specialize in custom DTF gang sheets, sublimation gang sheet printing, and embroidery for apparel and other products.

2. Where is KQ Prints located?
We are located at 1204 Mt Gallant Rd, Suite 6, Rock Hill, SC 29732, United States.

3. How can I place an order?
You can place an order by contacting us via email (kqprints30@gmail.com) or phone (803-558-2139). We also accept orders in-store.

4. What is a DTF gang sheet?
A DTF gang sheet is a large film sheet that contains multiple designs arranged to maximize space and efficiency. It allows you to print several logos or graphics in one go, reducing costs.

5. What is the difference between DTF and sublimation printing?

  • DTF (Direct-To-Film) printing works on cotton, polyester, blends, and more, offering vibrant and durable results.
  • Sublimation printing is best for polyester fabrics and produces high-quality, long-lasting designs that fuse with the fabric.

Ordering & Turnaround Time

6. What is your standard turnaround time?
Our standard processing time is 1-2 business days for most orders.

7. Do you offer rush orders?
Yes! Rush orders placed before 1 PM can be ready the same day (typically after 3 PM). Rush fees apply.

8. Is there a minimum order quantity?
No, we accept both small and bulk orders. Whether you need one design or a large production run, we’ve got you covered.

9. What file formats do you accept for printing?
We recommend PNG, PDF, AI, EPS, or SVG files with a transparent background and 300 DPI resolution for the best quality.

10. Do you offer design services?
Yes, if you need assistance with your design, we offer graphic design services to ensure your prints look perfect.

Payments & Shipping

11. What payment methods do you accept?
We accept credit/debit cards, PayPal, and cash payments for in-store purchases.

12. Do you offer shipping?
Yes, we ship across the United States. Shipping rates vary based on location and order size.

13. Can I pick up my order in person?
Absolutely! You can pick up your order at our Rock Hill location once it is ready.

Embroidery & Apparel

14. What types of products can you embroider?
We provide embroidery for hats, shirts, jackets, hoodies, and other apparel. Contact us for specific requests!

15. Can I bring my own apparel for embroidery or printing?
Yes! You can bring your own garments for DTF transfers or embroidery. Just make sure they are suitable for the chosen printing method.